Reference

How We Protect Your Information

Your account data and payment details stay secure on master prediksi.

Data encryption on all devicesLocal payment securityAccount verification at signup
master prediksi How We Protect Your Information
REACH US ANYTIME

Contact Us About Your Privacy

Team online

Live Chat

Open your account settings, tap Help, and message our support team. Response times are typically under 5 minutes during lobby hours. We handle all data requests and privacy concerns in the chat window.

Email Support

Send privacy questions to our compliance mailbox; we reply within 24 hours. Include your account email and the specific data request. Replies confirm receipt and timeline for processing.

Account Settings

Visit Settings > Privacy & Data after you open an account. You can review what we hold, request corrections, or initiate account deletion from this menu. Changes take effect within 48 hours.

SECURITY AT WORK

How We Keep Your Data Safe

Encryption Standard

All data in transit and at rest uses AES-256 encryption. Your DANA, OVO, GoPay and QRIS transaction details are tokenised and never stored in plain text on our servers. Account passwords are hashed with salt.

Payment Verification

When you deposit via DANA, OVO, GoPay or QRIS, we verify your phone number and run identity checks. Withdrawals require an additional verification step to confirm the linked account before funds move.

Cookie & Tracking

We use session cookies to keep you logged in and functional cookies to remember your table preferences. We do not use tracking cookies for third-party advertising. You can disable non-essential cookies in your browser without losing account access.

Data Retention

We keep your account data as long as your account is active. After account closure, we retain transaction records for three years where local law requires, then delete them. Backup copies are removed after 90 days.

Account Access

Only you can log in with your email and password. We never ask for your password via email or chat. If you suspect unauthorised access, freeze your account instantly via Settings > Security and contact support within the hour.

Change & Deletion Requests

Request data corrections or full account deletion through our support team. Corrections are processed in 24 hours. Deletions take 30 days to complete; we do not reverse them after that window closes.

Privacy Policy Questions Answered

We collect your name, email, phone number, DANA, OVO, GoPay or QRIS payment details, date of birth for age verification, and your betting activity — wins, losses, bet sizes and game history. We also log IP address and device type for security and fraud prevention only.

After account closure, we delete your personal data within 30 days. We retain transaction records and betting history for three years where local law requires for compliance and dispute resolution. Backup copies are purged after 90 days.

Yes. Go to Settings > Privacy & Data, tap Request Data Export, and we email a full copy of your account profile, transaction history and gameplay logs within 48 hours. You can also contact support for this request.

We do not sell or share your personal data with external third parties. We may share anonymised, aggregated gameplay statistics with our game studios to improve game performance. Your payment partner (DANA, OVO, GoPay or QRIS) receives transaction data only for processing your deposit or withdrawal.

All payment details are tokenised — we convert them into unique codes that cannot be reversed. We never store your full account numbers or card details on our servers. Payment processing happens on encrypted, PCI-DSS-compliant channels separate from our main lobby system.

Immediately go to Settings > Security and freeze your account. Change your password, then contact our support team via live chat or email. We review login history, disable suspicious sessions, and help you regain access within the same day.

Yes. You can disable non-essential cookies in your browser settings without losing account access. Essential cookies (login, language, security) cannot be turned off, as they keep your account functional. We do not use third-party tracking cookies for advertising.